Don’t Judge Service Charges Solely By the Time Our Technician Spends In Your Home or Business
* Without years of training, it would not be possible for a doctor to make a diagnosis and prescribe a remedy. Consider for a moment that it isn’t just his initial training but an ongoing variety of continuing study, and the expense of maintaining an adequately equipped staff and office.
* As a patient, you pay for his knowledge and skill plus a share of his business costs (overhead). Even if he only spends a few minutes with you, which is usually the case, the charges can seem high based on the time spent with you.
* This analogy holds true in any service business. The charge for providing service in your home cannot be determined solely by the time it takes the technician to make repairs. A seasoned technician has the expertise to make quick diagnosis with an efficient repair time.
* A qualified service organization’s costs begin with the salary of the professional technician. The technicians pay is the same whether the technician is actually making repairs or diagnosing, traveling to, or waiting for service appointments or participating in training programs to sharpen his skills.
* The additional cost of doing business (overhead) must be added to the technician’s salary. These overhead costs along with the cost of the technician’s salary must be taken into account when determining the cost of a service repair.
* All things considered, the cost to a service organization for its service technician’s time on the job warrants a service call charge.